We carried out a review of the data available to us about Everyday Recruitment Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Everyday Recruitment Agency, you can give feedback on this service.
Everyday Recruitment Agency (ERA) is a domiciliary care agency that provides care and support to people living in their own homes in Worthing and the surrounding areas. It provides a service to people who have a range of needs, including older people with a nursing need, people who live with dementia and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 35 people were receiving personal care.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, records had not always been made for decisions completed in people’s best interest. We recommended that the provider reviews guidance on the Mental Capacity Act 2005.
Staff understood how to keep people in their care safe from harm. Where risks to people had been identified measures had been put in place to reduce or eliminate those risks. Safe systems were in place to ensure people got their medicines at the right times. Staff had been recruited safely and there were enough staff to provide people with timely care and support.
The registered manager provided support to staff via team meetings, regular supervisions and appraisals. Staff received an induction from the provider and regular refresher training.
People were supported in the way they preferred and had positive, trusting relationships with staff. They were supported by staff who were caring and who knew them well, showed them respect and promoted their dignity.
People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans provided guidance to staff about people's needs and how to meet them. People's concerns and complaints were listened to and used to improve the service they received.
People, relatives and staff were complimentary about the registered manager and how the service was run. A quality assurance system was in place to ensure the safety and quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 29 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Everyday Recruitment Agency (ERA) is domiciliary care service that provides support to people Worthing and surrounding areas. At the time of our visit the service was supporting 52 people with personal care and one person with nursing care.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were very satisfied with the service and the support they received. In one card of thanks written to the service we read, ‘Thank you so much for being part of my life. You have been great, just been like a family to me’. Another relative had written to the provider saying, ‘Thanks to all the girls… without them (name of person) could not have remained in her own home. We always found them to be friendly, caring and effective’.
People received a safe service. Staff understood local safeguarding procedures. Risks to people’s safety were assessed and reviewed. People received their medicines safely and at the right time.
People had confidence in the staff who supported them. There were enough staff to provide care and to offer flexibility in the service. Staff received training to enable them to deliver effective care. They were supported in their roles by a system of supervision and appraisal.
Staff understood how consent should be considered in line with the Mental Capacity Act 2005. Staff supported people to prepare meals and to eat and drink if required. Where people could benefit from additional support, referrals were made to other healthcare professionals.
People were involved in planning their care and determining how they wished to receive support. They spoke highly of the care they received and of how staff would assist them with additional tasks if necessary. People’s care was reviewed and updated in line with their needs and wishes.
People felt able to contact the registered manager or staff if they had concerns and said that they received a quick response.
The registered manager and provider monitored the delivery of care and had a system to monitor and review the quality of the service. Suggestions on improvements to the service were welcomed and feedback encouraged.
People who used the service told us that the care provided met their needs. One said 'Staff follow the care plan and they know what they're doing.' Another told us 'Staff do things the way you like them done.' We saw that care plans were regularly updated and provided detailed guidance to staff on how the person's needs should be met. A member of staff told us 'The care plans tell me what I need to know and get updated regularly.'
People's privacy and dignity was respected in how their care was provided. The relative of someone who used the service told us 'The staff tell my relative everything they're going to do, and do it sensitively, very kindly.' People told us that staff supported them to remain as independent as possible.
People told us that they were assisted safely with their medication, and we found that the service had arrangements in place for the recording and management of medicines for people living in their own homes.
The agency had ensured that staff were safe to work with people by carrying out checks and obtaining references before staff were allowed to begin work for them.
People were asked for their views about the service, and this was one way in which the provider monitored how things were done. Questionnaire responses received from people showed that they were happy with the service provided. People told us that their comments about the service were listened to and acted on.