The Care Quality Commission
  • Doctor
  • GP practice

Harley Grove Medical Centre

Overall: Good read more about inspection ratings

15 Harley Grove, London, E3 2AT (020) 8983 7479

Provided and run by:
Harley Grove Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Harley Grove Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Harley Grove Medical Centre, you can give feedback on this service.

13/08/2019

During an inspection looking at part of the service

We carried out an announced inspection of Harley Grove Medical Centre on 13 August 2019 following our annual review of the information available to us about the practice. This inspection looked at the following key questions:

  • Are services effective?
  • Are services well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected;
  • information from our ongoing monitoring of data about services; and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We rated the practice as good for providing effective and well-led services because:

  • Care and treatment was delivered in line with current legislation, standards and evidence-based guidance.
  • The practice reviewed and monitored the effectiveness and appropriateness of the care and treatment it provided through a programme of quality improvement activity.
  • Staff had the skills, knowledge and experience to carry out their roles.
  • The practice had an active patient participation group.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • The practice had effective processes for managing risks, issues and performance.
  • There was a focus on learning, continuous improvement and innovation.

We did not inspect whether the practice was providing safe, caring and responsive services at this inspection and have used the previous ratings in making our judgement about the overall quality of care.

Whilst we found no breaches of regulations, there were areas where the provider could make improvements and should:

  • Continue to monitor and take action to improve the uptake of childhood immunisations and cervical screening rates.
  • Ensure formal references are obtained for locum GPs working at the practice.
  • Consider carrying out practice patient surveys to assist in identifying any areas requiring change or improvement.

Details of our findings and the evidence supporting our ratings are set out in the evidence table.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

8 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Harley Grove Medical Centre on 8 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The national GP patient survey findings were significantly higher than the national and local averages in several areas. Most notably patients found getting through to the practice by phone to be significantly above average, and the helpfulness of staff was rated highly by patients.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Ensure there is an effective system for recording to whom prescription pads are issued to.
  • Review the arrangements in place for hard of hearing patients.
  • Ensure the practice actively identifies and supports patients who are also carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice