The Care Quality Commission
  • Doctor
  • GP practice

Adelaide Medical Centre

Overall: Good read more about inspection ratings

111 Adelaide Road, London, NW3 3RY (020) 7722 4135

Provided and run by:
Adelaide Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Adelaide Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Adelaide Medical Centre, you can give feedback on this service.

20 June 2019

During a routine inspection

We carried out an announced focused inspection at Adelaide Medical Centre on 20 June 2019. At this inspection we re-assessed the practice in the effective and well-led key questions. As we did not inspect the safe, caring and responsive domains these domain ratings remain as good.

At our previous inspection, on 21 June 2018, and rated the practice as good for safe, caring, responsive and well-led. We rated effective as requires improvement as there was concerns regarding the uptake of cervical screening and childhood immunisations.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups except for the working age population group which remains as requirements improvement. This is because although the practice had made progress in increasing the uptake of cervical screening, the uptake rate was still below the national target of 80% (please see evidence tables for more details).

We found that:

  • The practice had adequately increased the uptake of childhood immunisations rates.
  • The practice carried out clinical audits to improve patient outcomes.
  • The practice was able to show that staff had the skills, knowledge and experience to carry out their roles.
  • There were arrangements for identifying, recording and managing risks, issues and implementing mitigating actions and these were operated effectively.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with efforts to improve cervical screening uptake rates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21/06/2018

During a routine inspection

This practice is rated as Good overall. (Previous rating 24/12/2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Requires Improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Adelaide Medical Centre on 21 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice’s childhood immunisation uptake rates for the four national indicators were below the target percentage of 90% or above.
  • The practice’s performance for cervical screening and screening for breast and bowel cancer were below national averages.
  • Three members of the reception team had not completed any safeguarding training. After the inspection we were sent confirming evidence that safeguarding training had been provided to these members of staff.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice ensured that care and treatment was delivered according to evidence based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • Staff told us the leadership team was supportive and approachable.

The areas where the provider must make improvements as they are in breach of regulations are:

  • The practice must ensure the care and treatment of patients is appropriate, meets their needs and reflects their preferences. (Please refer to the requirement notice section at the end of the report for more detail).

The areas where the provider should make improvements are:

  • Review the practice’s Quality Outcomes Framework (QOF) exception reporting policy to help bring exception reporting figures for individual clinical domains in line with the CCG and national averages.
  • Review the practice’s systems and processes for increasing the uptake for breast and bowel cancer screening.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

12 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on the 12 November 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a named GP, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management.

  • The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

However there was an area of practice where the provider needs to make improvements.

The provider should –

  • Continue with efforts to increase the membership of the patient participation group for it to be more representative of the patient population.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice