• Doctor
  • GP practice

Adelaide Medical Centre

Overall: Good read more about inspection ratings

111 Adelaide Road, London, NW3 3RY (020) 7722 4135

Provided and run by:
Adelaide Medical Centre

All Inspections

During an assessment under our new approach

Date of Assessment: 10th September 2026.

The Adelaide Medical Centre is a general practice in Camden, operated by a partnership of 5 general practitioners. It delivers services to approximately 11,500 people under a contract held with NHS England. It is part of the North Camden Primary Care Network, working closely with 4 other local practices. Camden is one of 13 boroughs covered by the NHS West and North London Integrated Care Board (ICB).

According to the latest available data, the ethnic make-up of the practice area is approximately 63% White, 15% Asian, 8% Black, 6% Mixed, and 7% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 6th decile (6th of 10). The higher the decile, the less deprived the local population is relative to others.

We last carried out a full inspection and rated the practice under a previous methodology in June 2019. The overall rating for the practice was Good, as were the ratings for the five key questions, Safe, Effective, Caring, Responsive and Well-led.

We carried out this assessment using our new methodology as part of our Return to Good and Outstanding inspection programme, due to the length of time since our last assessment. The assessment focused on 10 of 34 quality statements across all 5 key questions. This assessment considered the demographics of the people using the service, the context the practice was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We have again rated the overall service and the 5 key questions as Good. This assessment was part of a pilot we are undertaking to improve how we use and report data in our assessments of GP services. We have prioritised seven metrics that align with national frameworks, such as the Core 20 + 5 and the NHSE GP dashboard, which will be consistently reviewed for planning purposes and included in inspection reports. We reviewed five of the metrics as part of this assessment in relation to the following quality statements:

SAFE - Quality statement - Monitoring and Improving outcomes

New cancer cases treated resulting from an urgent suspected cancer referral (%)

Children aged 2 immunised with Measles, Mumps and Rubella vaccine (%)

 

EFFECTIVE - Quality statement - Supporting people to live healthier lives

Annual Health Checks Completed (%) for people with severe mental health needs

Annual Health Checks Completed (%) for people with a learning disability

 

CARING - Quality statement - Kindness, compassion and dignity

Positive Overall GP Experience (%)

 

SAFE Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

EFFECTIVE Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED The practice had a clear vision and strategy, which considered the needs of the people who used its service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

20 June 2019

During a routine inspection

We carried out an announced focused inspection at Adelaide Medical Centre on 20 June 2019. At this inspection we re-assessed the practice in the effective and well-led key questions. As we did not inspect the safe, caring and responsive domains these domain ratings remain as good.

At our previous inspection, on 21 June 2018, and rated the practice as good for safe, caring, responsive and well-led. We rated effective as requires improvement as there was concerns regarding the uptake of cervical screening and childhood immunisations.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups except for the working age population group which remains as requirements improvement. This is because although the practice had made progress in increasing the uptake of cervical screening, the uptake rate was still below the national target of 80% (please see evidence tables for more details).

We found that:

  • The practice had adequately increased the uptake of childhood immunisations rates.
  • The practice carried out clinical audits to improve patient outcomes.
  • The practice was able to show that staff had the skills, knowledge and experience to carry out their roles.
  • There were arrangements for identifying, recording and managing risks, issues and implementing mitigating actions and these were operated effectively.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with efforts to improve cervical screening uptake rates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21/06/2018

During a routine inspection

This practice is rated as Good overall. (Previous rating 24/12/2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Requires Improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Adelaide Medical Centre on 21 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice’s childhood immunisation uptake rates for the four national indicators were below the target percentage of 90% or above.
  • The practice’s performance for cervical screening and screening for breast and bowel cancer were below national averages.
  • Three members of the reception team had not completed any safeguarding training. After the inspection we were sent confirming evidence that safeguarding training had been provided to these members of staff.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice ensured that care and treatment was delivered according to evidence based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • Staff told us the leadership team was supportive and approachable.

The areas where the provider must make improvements as they are in breach of regulations are:

  • The practice must ensure the care and treatment of patients is appropriate, meets their needs and reflects their preferences. (Please refer to the requirement notice section at the end of the report for more detail).

The areas where the provider should make improvements are:

  • Review the practice’s Quality Outcomes Framework (QOF) exception reporting policy to help bring exception reporting figures for individual clinical domains in line with the CCG and national averages.
  • Review the practice’s systems and processes for increasing the uptake for breast and bowel cancer screening.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

12 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on the 12 November 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a named GP, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management.

  • The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

However there was an area of practice where the provider needs to make improvements.

The provider should –

  • Continue with efforts to increase the membership of the patient participation group for it to be more representative of the patient population.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice