Archived: Oakfield Medical Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Oakfield Medical Practice on 23 June 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

• Patients who used the service were kept safe and protected from avoidable harm. The building was well maintained and clean.

• All the patients we spoke with were positive about the care and treatment they received. The CQC comment cards and results of patient surveys showed that patients were pleased with the care and treatment service they received.

• The patients commented that it could be difficult to get appointments and the Doctor’s clinics often ran late.

• There was good collaborative working between the practice and other health and social care agencies that ensured patients received the best outcomes. Clinical decisions followed best practice guidelines.

• The practice met with the local Clinical Commissioning Group (CCG) to discuss service performance and improvement issues.

• There were good governance and risk management measures in place. The leadership team were visible and staff we spoke with said they found them very approachable.

However there were areas of practice where the provider needs to make improvements

Importantly the provider should:

• Ensure appointments run on time and patients are kept informed if clinics are running late.
• Ensure all recruitment checks are carried out in line with the practice policy.
• Ensure all staff are up to date with mandatory training.
• Ensure the practice’s vision is documented in a written strategy and outlines their plans for the future.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice