The Care Quality Commission
  • Doctor
  • GP practice

Skyways Medical Centre

Overall: Good read more about inspection ratings

2 Shelley Crescent, Hounslow, Middlesex, TW5 9BJ (020) 8569 5688

Provided and run by:
Skyways Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Skyways Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Skyways Medical Centre, you can give feedback on this service.

15 January 2020

During an annual regulatory review

We reviewed the information available to us about Skyways Medical Centre on 15 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

27 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Skyways Medical Centre on 27 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Most risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with urgent appointments available the same day and routine appointments usually available within one week.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The practice should ensure that any follow-up or 'fail-safe' procedures for example in relation to urgent referrals are effectively designed, implemented and reviewed.
  • The practice should risk assess its prescription security measures to ensure that its systems are sufficient to protect against the loss or misuse of prescription materials.
  • The practice should improve the uptake of recommended child immunisations to meet the national 90% targets.
  • The practice should ensure it includes the date of creation or review on all key documents and policies to reduce the risk of confusion.
  • The practice should consider introducing some form of internal 'appraisal' process for the GP partners to ensure that their personal and practice-related development needs are identified.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice