Newbridge Surgery

Updated 20 March 2018

Newbridge Surgery is registered with the Care Quality Commission (CQC) as a GP partnership. The practice is part of the NHS Wolverhampton Clinical Commissioning Group. The practice holds a General Medical Services contract with NHS England. A GMS contract is a contract between NHS England and general practices for delivering general medical services. In May 2016, the practice became part of Wolverhampton Total Health Primary Care Home. The Primary Care Home, known as (PCH1) consists of individual Wolverhampton GP practices. All the practices continue to maintain their own practice list.

Newbridge Surgery operates from 255 Tettenhall Road, Wolverhampton, WV6 0DE. The practice provides a number of clinics such as long-term condition management including asthma, diabetes and high blood pressure. It also offers child immunisations and travel health as well as minor surgery.

There are approximately 4,751patients of various ages registered at the practice. The practice is in an area considered as a fifth most deprived when compared nationally. Deprivation covers a broad range of issues and refers to unmet needs caused by a lack of resources of all kinds, not just financial. People living in more deprived areas tend to have greater need for health services. The practice has a higher proportion of patients aged 65 years and above (35%) than the expected England average (27%). This could increase the demand for flexible appointments such as home visits.

The clinical staff team currently comprises three GP partners (Two females and one male) one working full time (nine sessions) the other two GP partners work part time, one doing five sessions and the other six sessions. Other clinical staff are a practice nurse and a healthcare assistant who both work part time hours. Clinical staff are supported by a practice manager, office manager, four reception staff and three administrative staff, employed either full or part time hours. The practice is a training practice for GP registrars to gain experience and higher qualifications in general practice and family medicine.

Newbridge Surgery opening times are Monday to Friday (except Thursday) 8am to 6.30pm and 8am to 5.30pm on Thursday. The practice offers extended opening hours for booked appointments on Wednesday between 7am and 8am. The practice has an open access clinic, where patients are invited to turn up before 11am each day to see a GP without an appointment. The practice offers extended hours on alternate Saturday mornings alternating with another local GP practice within the primary care home hub. All patients with GPs within the hub can make an appointment on any Saturday for a GP consultation between the hours of 8am and 2pm. At all other times 6.30pm to 8am patients  are advised to call the NHS 111 telephone service where telephone calls are directed to Vocare, the out of hours service.

Additional information about the practice is available on their website www.newbridgesurgerywolverhampton.nhs.uk

Updated 20 March 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (The practice was rated as good at our previous inspection on the 6 May 2015)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Newbridge Surgery on 10 January 2018. We carried out this inspection as part of our inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. The practice introduced innovative approaches to improve care and access to services and shared these locally with other practices. These approaches were particularly related to the needs of older patients, young people and students.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• The practice worked proactively with the voluntary sector, community services and the patient participation group to support meeting the holistic needs of their patients.
• There was a clear leadership structure and staff felt supported by management.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Consider pro-actively identifying carers and establishing what support they are provided with.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 20 March 2018

Updated 20 March 2018

Updated 20 March 2018

Updated 20 March 2018

Updated 20 March 2018

Updated 20 March 2018