This practice is rated as Good overall. At the previous inspection in February 2015 the practice were rated as good overall.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at School Lane Surgery on 5 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We concluded that:
- The practice’s performance on Quality Outcomes Framework indicators was generally in line with, or above, CCG and England averages.
- The practice’s performance for cancer screening indicators was lower than CCG and England averages.
- Patients told us they were pleased with the care and treatment provided at the practice and were universal in their praise for the caring nature demonstrated by staff.
- We saw evidence that where things had gone wrong, the practice had taken action in a prompt manner and could evidence learning had been shared amongst staff.
- We found members of staff we spoke with had a clear knowledge of safeguarding processes at the practice.
- The practice employed a number of clinical staff including; a physician associate, a physiotherapist, an emergency care practitioner and a care coordinator.
- Members of staff we spoke with were positive about working at the practice, the morale amongst staff and the leadership team.
- We found the practice had a comprehensive induction process for new members of staff.
- The practice demonstrated a strong leadership team with clear roles, responsibilities, lead areas and values.
- The practice worked to achieve a number of additional accreditations, innovations, research and continuous learning.
The areas where the provider should make improvements are:
- Review and improve the practice’s uptake of cancer screening programmes.
- Review and improve the number of learning disability health checks provided.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BS BM BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care