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The Grange Group Practice Good

Reports


Review carried out on 27 September 2019

During an annual regulatory review

We reviewed the information available to us about The Grange Group Practice on 27 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 19 August 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Grange Group Practice on 19 August 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed, including those relating to recruitment checks.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Urgent appointments were available on the same day.
  • The practice had good facilities and was well equipped to treat patients and met their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw an area of outstanding practice:

  • The One Stop Diabetic Clinic review demonstrated success in reducing the need for secondary care for patients living with diabetes whilst also achieving high satisfaction rate with the patients. This service resulted in the prevalence of registered patients with diabetes rise from 3.5% in 2009 to 6.2% in 2014 as patients were registering with this practice from other local practices. Patient satisfaction rates averaged 8.5 out of 10 for convenience, ease and usefulness.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice