16 August 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Greenmount Medical Centre on 16 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
- There was an active patient participation group. We were informed they received good support from the practice staff and their views were listened to and taken on board where possible.
- The practice was above average for its satisfaction scores on consultations with GPs and nurses.
- There was a strong ethos for education and a programme of support and training for trainee GPs. The practice has received multiple awards from Manchester University for the standard of education and support given to medical students.
- A member of staff was appointed as a dementia champion. They worked closely with the carers champion in offering support and advice as needed.
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The practice was part of the Primary Care Quality Scheme for 2015 /16 – NHS Bury CCG. The outcome indicated that the practice had the best overall performance in Bury.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice