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The Verwood Surgery Good Also known as Dr Sandy & Partners

Reports


Inspection carried out on 17 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Verwood Surgery on 17 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day. Extended hours appointments were available Monday to Thursday evening between 6.30pm to 7pm.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

The practice offered proactive, personalised care to meet the needs of the older people in its population. Data showed that 26.3% of the practices population of approximately 8,100 were aged over 65 years, which was higher than the national average of 17.1%. In response to increasingly complex needs of older patients the practice had introduced a salaried GP to facilitate complex patient clinics offering patients longer appointment times. The practice also had a tracker nurse to support patients over the age of 65 years who were vulnerable. They offered medical, social and psychological support and liaised with other agencies to provide care, lunches, aids for daily living, social services and physiotherapy and occupational health, helping reduce the need for hospital admissions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 4 June 2014

During a routine inspection

The Verwood Surgery is a general practice surgery that provides NHS services and is located central to Verwood in Station Road. It operates from a single premises located at 15 Station Road, Verwood, Dorset, BH31 7PY the practice currently has approximately 8000 patients on its list.

The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures, family planning, maternity and midwifery, surgical procedures and treatment of disease, disorder and/or injury.

We talked with patients on the day of our inspection and they were all very happy and content with the standard of care, service and treatment they felt they received at the practice. We saw36 comment cards had been completed by patients who used the practice. We noted all of these were positively completed with patients stating they received a very high level of care from all staff at the practice and felt involved in all aspects of their treatment and care.

The partners promote a strong team spirit within the practice and all staff we spoke with told us they felt very well supported, well led and that their opinions and ideas were listened to and taken seriously. Verwood Surgery is a training practice for trainee GPs and we saw evidence that staff training, involvement and professional development formed a strong part of the overall management of the practice.

The practice opening times were Monday to Friday 8.30am to 1.00pm and 2.00pm to 6.30pm. A number of pre-bookable routine appointments were also available outside these hours to accommodate those patients that were unable to attend during normal hours. These would be held on Monday, Tuesday, Wednesday and Thursday evenings from 6.30pm. Out of hours patients were directed to the National Health Service 111 service.

We found that Verwood Surgery provided a well led service that was safe, caring, effective and responsive to people’s needs. The practice showed they ran in an open, fair and transparent manner with the management team showing clear leadership. The patients, clinical and administrative staff we spoke with all told us they felt the practice was well led, approachable and demonstrated good working relations with other health professionals, organisations and local authorities.