The Care Quality Commission
  • Doctor
  • GP practice

Princes Gardens Surgery

Overall: Good read more about inspection ratings

2a High Street, Aldershot, Hampshire, GU11 1BJ (01252) 332210

Provided and run by:
Princes Gardens Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Princes Gardens Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Princes Gardens Surgery, you can give feedback on this service.

11 September 2019

During an inspection looking at part of the service

We carried out an announced focussed inspection at Princes Gardens Surgery on 11 September 2019 as part of our inspection programme. We last inspected Princes Gardens Surgery on 22 October 2014 when the practice was rated good overall.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the Effective and Well led key questions. We did not check whether this practice was providing safe, caring and responsive services at this inspection because our monitoring of the practice indicated no significant change since the last inspection.

The rating of Good for the key questions of Safe, Caring and Responsive, has been carried forward from the last inspection.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

During this inspection we found that:

  • Learning and development was promoted and provided for all staff.
  • All staff at the practice were active in ensuring sustainable high quality care was provided to all patients.
  • The practice was aware of areas of patient care requiring attention and had plans in place to manage these. For example, childhood immunisations and cervical screening uptake rates.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There was a clear vision and strategy focused on providing high-quality care.
  • Patient feedback was positive about the practice

Whilst we found no breaches of regulations, the provider should:

  • Continue to review and improve childhood immunisation and cervical screening uptake rates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Car

22 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Princes Gardens Surgery, 2a High street, Aldershot, GU11 1BJ on 22 October 2014.

We found that Princes Gardens Surgery is a good practice overall with a strategy and track record of continuous improvement for the care and responding to the needs of patients living in the area.

Our key findings were as follows:

  • Patients were complimentary about the care and support they received from staff.
  • Staff told us they were committed to providing a service that put patients first.
  • The practice responded to the changing needs of the different populations groups that used the practice.
  • There were examples of audits with the full cycle of standard-setting, first cycle audit, a discussion with peers, agreeing changes, implementing them and then re-auditing to see whether it has made a difference or not.

We saw several areas of outstanding practice including:

  • The practice had employed a Nepalese receptionist as well as access to language line to assist with Nepalese patients.
  • The practice had a large Nepalese population group and information had been translated in order for this group to obtain relevant information.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice