We carried out a review of the data available to us about West Moors Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about West Moors Group Practice, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection August 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at West Moors Group Practice on 9 January 2017 as part of our inspection programme.
At this inspection we found:
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The practice made reasonable adjustments when patients found it hard to access services. For example, the nurses offered home visits for frail patients, who were unable to attend appointments at the practice, to administer the flu vaccine.
The practice used a text message system to engage patients with services that helped them to live healthier lives.
There was a dedicated frailty lead at the practice, in post since September 2016. During this time, the practice has seen a 5% reduction in unplanned hospital admissions of patients aged over 65 year.
The practice proactively identified and supported patients who were carers. For example, the practice had a dedicated carers lead and provided a carers group.
The areas where the provider should make improvements are:
Review systems and risk assess the responsibilities and activities of staff to determine if they are eligible for a Disclosure and Barring Service check in line with current guidance.
Review systems for all medicine near misses in the dispensary including how recorded and acted upon.
Review governance procedures to maintain safety, for example by maintaining a system for receiving and acting on safety alerts.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at West Moors Group Practice on 19 August 2015.
Overall the practice is rated as good.
Chief Inspector of General Practice
West Moors Group Practice operates from two locations, Three Legged Cross and West Moors, Ferndown. We inspected the practice at West Moors, 175 Station Road, West Moors, Ferndown, BH22 0HX. This practice is registered to provide the following regulated activities to approximately 5300 patients: Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury.
We spoke with the registered manager, the practice manager, practice nurses, staff, patients and their relatives.
Patients we spoke with told us they could get an appointment when needed, the staff were helpful and they were offered appropriate health checks.
We found the practice provided a service that met patients needs. There were arrangements in place to ensure patients could either see or speak to a GP when needed. The practice operated an effective duty GP service which improved the quality of treatment patients received.
Patients were seen in a clean and safe environment, but we found that parts of the premises, including the toilet, were difficult to access for wheelchair users.
We found the staff worked very well as a team and supported each other.