The Care Quality Commission
  • Doctor
  • GP practice

The Grange Practice

Overall: Good read more about inspection ratings

The Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD (01843) 572740

Provided and run by:
The Grange Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Grange Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Grange Practice, you can give feedback on this service.

27 March 2020

During an annual regulatory review

We reviewed the information available to us about The Grange Practice on 27 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 March 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Grange Practice on 29 September 2016. The overall rating for the practice was good. However, the practice was rated as requires improvement for providing safe services. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for The Grange Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 11 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had systems and processes to ensure appropriate recruitment checks were undertaken in line with national guidance.
  • The process to record significant events had been updated and provided an audit trail of actions taken and outcomes of investigations.
  • Arrangements to identify risks had been updated and risks were acted upon and monitored.
  • There was a system for monitoring staff training to ensure this was up to date. .
  • The process to record complaints had been updated and provided an audit trail of actions taken and outcomes of investigations.
  • The process for recording minutes of meetings had been updated to identify actions required and when these were met.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

29 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Grange Practice on 29 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system for reporting and recording significant events.
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they were able to make an appointment with a GP when needed and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

  • The practice provided on-site ultrasound facilities which had led to efficient, prompt diagnosis and referral to secondary care.

The areas where the provider must make improvement are:

  • Ensure recruitment arrangements include all necessary employment checks for all staff.

The areas where the provider should make improvement are:

  • Ensure that training records are monitored and up to date.

  • Revise significant event and complaints investigation processes, in order to improve the audit trail in relation to the actions taken and the outcomes of such investigations.

  • Revise the process for recording minutes of meetings at the practice, in order to ensure that actions raised staff completing them are accountable.

  • Ensure that arrangements to identify risks continue to be improved and monitored.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice