The Care Quality Commission
  • Doctor
  • GP practice

Clarendon Park Medical Centre

Overall: Good read more about inspection ratings

296 Clarendon Park Road, Leicester, Leicestershire, LE2 3AG (0116) 319 6093

Provided and run by:
Clarendon Park Medical Centre

All Inspections

12 February 2020

During an annual regulatory review

We reviewed the information available to us about Clarendon Park Medical Centre on 12 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

12 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Clarendon Park Medical Centre on 12 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an effective system in place for reporting and recording significant events, lesson were shared to make sure action was taken to improve safety in the practice and there was a no blame culture.

  • The practice had clearly defined and embedded systems, processes and practices in place to keep patients safe and safeguarded from abuse.

  • The practice was visibly clean and tidy.

  • Templates were in place which met best practice guidance for care and treatment.

  • Clinical audits demonstrated a learning environment and where improvements to practice were identified, action was taken.

  • Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patient feedback was positive about the service received and said they had the time to discuss their problems during appointments.

  • We saw staff were polite and responsive to patient needs. Patient and information confidentiality was maintained.

  • Patient feedback told us they were able to make an appointment when they needed one.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • The practice had a number of policies and procedures to govern activity, which were audited to ensure adherence to the policies and procedures.

  • There was an overarching governance framework which supported the delivery of good quality care. This included arrangements to monitor and improve quality and identify risk.

  • The provider was aware of and complied with the requirements of the duty of candour.

  • The practice proactively sought feedback from staff and patients, which it acted on.

  • The patient participation group was active and contributed to developments within the practice.

The areas where the provider should make improvement are:

  • To monitor the new process regarding blood pressure control, specifically for those diagnosed with diabetes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice