We carried out a review of the data available to us about Hollywood Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hollywood Medical Practice, you can give feedback on this service.
We carried out an announced comprehensive inspection at Hollywood Medical Practice on 15 July 2016. Overall the practice is rated as good.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed. The practice carried out an annual significant event audit to ensure learning from significant events was embedded.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
There was a developing leadership structure and staff felt supported by the GPs and the practice manager. The practice proactively sought feedback from staff and patients which it acted on. There was a very pro-active virtual Patient Participation Group (PPG).
The practice was aware of and complied with the requirements of the duty of candour.
Risks to patients were assessed and well managed.
Patients described staff as caring and helpful. Patients commented that they were treated with dignity and respect
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
Chief Inspector of General Practice