During an assessment under our new approach
Date of Assessment: 21 July 2025 to 29 July 2025. Hollywood Medical Practice is a GP practice and delivers a service to approximately 8300 patients under a contract held with NHS England. Hollywood Medical Practice is in a semi-rural position on the Worcestershire/Birmingham border. It is in Worcestershire and is part of the Nightingale primary care network with 5 other practices in Redditch. Information published by Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a positive learning culture, and staff felt comfortable raising concerns. Leaders investigated incidents carefully. People were kept safe, and staff knew how to manage risks. The facilities and equipment were clean, well-kept, and met people’s needs. There were enough skilled and experienced staff. Leaders made sure staff received training and regular reviews to keep care standards high. Medicines were handled properly, and people were involved in decisions about their care. Staff also regularly checked on people with long-term conditions.
People were involved in assessing their own needs. Staff reviewed these assessments, considering each person’s communication, health, and personal needs. Care was based on up-to-date evidence and best practices. Staff worked with other agencies to ensure good outcomes and smooth transitions between services. They helped people understand their care and treatment so they could give informed consent. When someone could not make decisions, staff involved those close to them and acted in their best interests.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were actively involved in decisions about their care. The service provided clear and accessible information. People knew how to give feedback and felt confident it was taken seriously and acted upon. The service was easy to access and committed to eliminating discrimination. Everyone received fair and equal care and treatment. The service worked to reduce health and care inequalities through staff training and by listening to feedback. Staff also collaborated with other organisations to support people at the end of their lives.
Leaders and staff shared a vision built on listening, learning, and trust. Leaders were visible, knowledgeable, and supportive, helping staff grow in their roles. Staff felt safe to give feedback and were treated fairly, without bullying or harassment. Everyone understood their roles and responsibilities. Managers worked with the local community to provide the best care and were open to new ideas. Staff were willing to adapt, and there was a strong focus on ongoing improvement.