Islip Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The practice made sure people could access the care, support and treatment they needed when they needed it.

The practice regularly audited appointment capacity and demand to identify trends, optimise the use of unused appointments and ensure appointment availability was aligned with patient needs.

They performed better than the national average in the results of the latest 2026 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the practice website. For example,

90% of respondents to the survey described their experience of contacting this service as being good, compared to a national average of 73%.

84% of the respondents to the survey found it easy to get through to this GP practice by phone, compared to a national average of 57%.

84% of the respondents to the survey found it easy to contact this GP practice using their website, compared to a national average of 58%.

96% of the respondents to the survey found the reception and administrative team at this GP practice helpful, compared to a national average of 85%.

The treatment rooms at the practice were available on the ground floor, and automatic door had been fitted to the entrance to ensure ease of access to the service.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services. The practice was a veteran friendly practice and ensured that veterans were appropriately identified and coded on the clinical records to support personalised care and access to relevant services.

Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff told us reasonable adjustments were routinely made for patients requiring longer appointments, accessible information and learning disability support. For example, the practice worked with expectant and new mothers, particularly those from harder to reach communities, to promote breastfeeding and improve maternal and infant health outcomes.

Staff followed processes to identify and support patients who may face additional barriers in accessing services. This included recognising vulnerable patients such as those experiencing literacy challenges and ensuring they were appropriately coded to enable reasonable adjustments and tailored support.

The practice had access to a mental health practitioner through the Primary care network (PCN). This supported patients with their mental health needs and improved access to appropriate specialist support within primary care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.