The Care Quality Commission
  • Doctor
  • GP practice

Upperthorpe Medical Centre

Overall: Good read more about inspection ratings

30 Addy Street, Upperthorpe, Sheffield, South Yorkshire, S6 3FT (0114) 275 1010

Provided and run by:
Upperthorpe Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Upperthorpe Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Upperthorpe Medical Centre, you can give feedback on this service.

17 January 2020

During an annual regulatory review

We reviewed the information available to us about Upperthorpe Medical Centre on 17 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 May 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Upperthorpe Medical Centre on 15 September 2016. The overall rating for the practice was ‘good’ with ‘requires improvement’ for the ‘well led’ domain. The full comprehensive report on the 15 September 2016 inspection can be found by selecting the ‘all reports’ link for Upperthorpe Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced desktop inspection carried out on Monday 15 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 15 September 2016. This report covers our findings in relation to those requirements.

Overall the practice is now rated as good.

Our key findings were as follows:

  • Disclosure and Barring Service (DBS) checks were in place for all administrative staff who acted as chaperones.
  • Prescriptions were tracked through the practice to comply with NHS Protect Security of prescription forms guidance 2013.
  • An infection prevention and control audit had been carried out at the branch surgery.
  • Parliamentary Health Service Ombudsman details had been added to the practice complaints leaflet.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

15 September

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Upperthorpe Medical Centre on 15 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an effective system in place for reporting and recording significant events.
  • Risks to patients were generally assessed and well managed.  On the day of inspection we observed that disclosure and Barring Service (DBS) checks were not in place for administrative staff who acted as chaperones.   Following the inspection we have been advised that all staff that carry out chaperoning have now been DBS checked and the certificates have been received.
  • On the day of inspection we observed that prescriptions were not tracked through the practice to comply with NHS Protect Security of prescription forms guidance (Updated August 2013).   Following the inspection, we have seen evidence that the practice has implemented a prescription tracking log to ensure the safety of all prescriptions.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Disclosure and Barring Service (DBS) checks must be in place for administrative staff who act as chaperones.    
  • Ensure prescriptions are tracked through the practice to comply with NHS Protect Security of prescription forms guidance (Updated August 2013).  Following the inspection, we have seen evidence that the practice has implemented a prescription tracking log to ensure the safety of all prescriptions.

The area where the provider should make improvement are:

  • An infection prevention and control audit should be carried out at the branch surgery.   Since the day of inspection, we have seen evidence that a complete audit has been carried out at the branch surgery.​
  • Parliamentary Health Service Ombudsman details should be added to the complaints leaflet.   Since the day of inspection we have seen evidence that the Parliamentary Health Service Ombudsman details have been added to the complaints procedure.​

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice