The Care Quality Commission
  • Doctor
  • GP practice

The Eden Surgeries

Overall: Good read more about inspection ratings

Broomfields, Hatfield Heath, Bishops Stortford, Hertfordshire, CM22 7EH (01279) 730616

Provided and run by:
The Eden Surgeries

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Eden Surgeries on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Eden Surgeries, you can give feedback on this service.

10 Sept 2019

During an inspection looking at part of the service

We carried out an inspection of The Eden Surgeries due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Are services at this location effective?
  • Are services at this location well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • Where QOF data did not align with local and national averages, the practice was aware of this and could provide valid explanations as to why this was the case.
  • There were effective and considered systems to support, review and teach GP registrars.
  • Some areas of low performance were identified in the GP patient survey. The practice had plans to improve.
  • The practice worked with practice, professionals and stakeholders in the locality.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to review and deliver training to ensure all staff have received training that the provider considers mandatory.
  • Continue to review and improve feedback in the GP patient survey.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

09/10/2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service as part of our new comprehensive inspection programme. This provider had not been inspected before and that was why we included them.

We carried out a comprehensive inspection of this service under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Overall we found the practice provided patients with a good service. The practice had a smaller branch surgery at Hatfield Broad Oak which we did not inspect but from which we did collect comment cards.

Our key findings were as follows:

  • The practice had a proactive Patient Participation Group that met three times last year. We saw that actions had been taken by the practice to the Patient Participation Groups requests and action plans were outlined in meeting minutes.
  • The practice had a care home protocol that formalised arrangements between the practice and the care home, from raising a concern to requesting a home visit. This had been recently agreed and was clear on all aspects of service provision and communication between the care home and the practice.
  • Patients completed CQC comment cards to tell us what they thought about the practice. We received 59 completed cards and the majority were positive about the service experienced. Patients said they felt the practice offered an excellent service and staff were efficient, helpful and caring. They said staff treated them with dignity and respect. Three comments were less positive but there were no common themes to these. We also spoke with nine patients on the day of our inspection. All told us they were satisfied with the care provided by the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice