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Ethica Care

Overall: Good read more about inspection ratings

Star House 104-108, Grafton Road, London, NW5 4BA (020) 7112 8186

Provided and run by:
Ethica Services Limited

Latest inspection summary

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Background to this inspection

Updated 15 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of one inspector.

Service and service type: Kare Plus London Central provides personal care and support to people in their own homes.

The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service two days’ notice of the inspection visit because the service provides care to people in their own homes and we wanted to make sure that the provider was available on the day of the inspection.

We visited the office location on the 17 April 2019 to speak with the registered manager and nominated individual (representative of the provider who supervises the management of one or more Provider Regulated Activities); and to review records and policies and procedures.

What we did: Before the inspection we looked at information we held about the service. This information included any statutory notifications that the provider had sent to the CQC. Statutory notifications include information about important events which the provider is required to send us by law. We had asked the provider to complete a Provider Information Return [PIR]. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Due to us having changed the date of the planned inspection the date given to the provider to complete the PIR was after our inspection. However, the registered manager completed the PIR so that it was available for us to review during the inspection. We used this information and the previous inspection report to plan our inspection.

During the inspection we spoke with the registered manager, nominated individual and three care workers. Following the inspection, we spoke with one person using the service [the other people were unable to tell us about their experience of the service] and four people’s relatives. We reviewed a variety of records which related to people's individual care and the running of the service. These records included care files of five people using the service, four staff employment records and a range of other records including the service’s statement of purpose.

Overall inspection

Good

Updated 15 May 2019

About the service: Kare Plus London Central is a domiciliary care agency. It provides personal care services to people in their own homes. The service provides care to people with a range of care needs including those living with dementia. At the time of this inspection there were five people receiving support from the service with their personal care. The service is part of the national Kare Plus franchise.

People’s experience of using this service:

People received a service which was personalised and met their individual needs and preferences.

People and their relatives spoke highly of the care staff. They told us that people were cared for by regular staff who were kind, understood their needs and were competent in providing personalised care.

People’s care was planned with the involvement of people using the service and their relatives. The service was flexible and responsive to changes in people’s needs and preferences.

Staff respected people's privacy and dignity. They understood and valued people’s differences.

Staff received the information they needed so they were able to provide people with personalised care.

Staff told us that they worked well as a team and reported any changes in people’s needs to the registered manager. They told us they received the support and guidance that they needed to carry out their role and responsibilities.

Staff knew what their responsibilities were in relation to keeping people safe. They knew how to recognise and report any concerns they had about people's welfare.

The service assessed and managed risks to ensure that people received personal care and support safely.

The provider had systems in place to manage and resolve complaints. People had opportunities to provide feedback about the service, and action was taken to address issues they raised.

Systems were in place to assess and monitor the quality and delivery of care to people. Improvements to the service were made when needed.

Rating at last inspection: This was the service's first inspection.

Why we inspected: We inspected the service as part of our inspection schedule methodology for new registered services which had not been rated before.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk