Dr A K & S Shah Also known as Goodmayes Medical Centre

Updated 19 June 2025

We carried out an announced inspection at Dr A K S Shah GP practice from the 22 April to the 2 June 25. We carried out this assessment to review the changes made at the previous assessment in October 2023, where the practice was found in breach of regulation 17 good governance and was rated requires improvement overall and in all the key questions. At this assessment we have reviewed all the key questions. Dr A K S Shah GP is a GP practice registered for the following regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, and treatment of disease, disorder or injury for approximately 7,400 patients. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. Safe - At our previous assessment in October 2023, we found the recording and acting on safety alerts was not always effective, the practice did not have the required emergency equipment and medication and did not maintain a safeguarding register. The practice had responded to the previous assessment and responded to the CQC report’s findings. Effective - At our previous assessment in October 2023, we found patients with a potential missed diagnosis of diabetes had not received care in line with best practice guidance and they were below the national targets for the uptake of childhood immunisation and cervical screening. At this assessment we have rated this key question good, because we found the practice had responded and improvements had been made to the care of patients with diabetes and the uptake of childhood immunisations and cervical screening had improved. Caring - At the previous assessment in October 2023, the results of the 2023 national GP patient survey were lower than local and national averages for providing caring services and there was limited work being carried out to address this. At this assessment, the practice had responded to the national GP patient survey and had commenced collecting their own patient feedback to enable them to make further improvements. Responsive - At the previous assessment in October 2023, the national GP patient survey results were lower than local and national averages for accessing the service. In addition, there was limited work being carried out to address this. At this assessment, although the practice had responded to the survey and made some improvements, the national survey for 2024 remains below local and national average. Well led - At the previous assessment in October 2023, we found the structures, processes, and systems to support good governance were in place but not fully embedded into practice and the leaders at the practice could not demonstrate they had the capacity and skills to deliver high quality sustainable care. At this assessment we found the practice was reviewing and improving the systems, processes and policies but some further work was still required to ensure they were fully embedded.

Updated 19 June 2025

At the previous assessment in October 2023, the practice was rated requires improvement because the results of the 2023 national GP patient survey were lower than local and national averages for providing caring services and there was limited work being carried out to address this. At this assessment, the national GP patient survey carried out from January to March 2024, which had 107 responses continued to remain lower than the local and national averages. For example, 79% of patients stated that their needs were met, in comparison to the national average of 90% and the local average of 87%. Forty one percent of patients had a fairly to very good experience of contacting the practice, in comparison to the national average of 67% and the local areas of 62%. Also 25% of patients found it fairly to very easy to contact the practice by phone in comparison to the national average of 50% and the local average of 48%.

The practice had carried out a patient survey during April and May 2025, where they had 14 responses. The responses were more positive than the GP national survey. For example, 13 found their experience of using the practice very good or good, most patient responses were either partially or fully satisfied with GP, nurse and receptionist care. In addition, most found the experience of making a routine or emergency appointment either trouble free or not so difficult. We also spoke with a member of the patient participation group who told us the GPs always responded to the needs of their patients and provided extra time so that patients could raise all their concerns.