The Care Quality Commission
  • Doctor
  • GP practice

Corner Place Surgery

Overall: Good read more about inspection ratings

46a Dartmouth Road, Paignton, Devon, TQ4 5AH (01803) 557458

Provided and run by:
Corner Place Surgery

All Inspections

25/9/19

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Corner Place Surgery on 25 September 2019 as part of our inspection programme.

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a change to the quality of care provided since the last inspection.

This inspection focused on the following key questions: Effective and Well led.

Because of the assurance received from our review of information we carried forward the ratings for the following key questions: Safe, Caring and Responsive.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor performance and encourage uptake of childhood immunisations and cervical cancer screening. This includes reviewing and considering alternative ways of engagement with the local population.
  • Continue to improve consistency of documentation gathered as part of the recruitment process.
  • Continue to maintain appropriate oversight of patient group directives to ensure they are completed appropriately.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

3 June 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Corner Place Surgery on Wednesday 3 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for all of the population groups, with the exception of older people, which we found to be an outstanding service..

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • There were effective staff recruitment, induction and training processes in place. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Feedback from patients was consistently good. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and health promotion was managed well.
  • Patients knew how to complain and information was available and easy to understand.
  • Patients said they found it easy to make an appointment with a GP and said that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs, although the minor surgery room needed to be decluttered to reduce the spread of infection.
  • There was a sense of team work amongst staff with opportunities for peer support and interaction. Communication was good and there was a clear leadership structure. Staff felt supported by management and the GPs. The practice proactively sought feedback from staff and patients, which it acted on.

We considered that the care of older people was outstanding. This can be demonstrated by:

The practice had been instrumental in setting up a care homes forum which had been welcomed by care home registered managers in the locality. The forum provided training for staff in matters such as end of life care and the management of challenging patients.

The GPs and staff had an effective multi disciplinary/voluntary sector approach which included introducing services which had an impact for patients. For example, providing transport services, introducing services to reduce isolation and working with other service providers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

10 October 2013

During a routine inspection

We spoke with eight patients who were pleased with the service they received and all said they had been involved in the decisions made about their care. One patient said "I like that I see the same doctor all the time. It means we have been through this together and have come up with a plan that seems to be working." Another patient said "They have managed my condition very well and I have no complaints."

Patients said they could get an appointment when they needed and said staff treated them with respect and dignity. One patient said 'He knows me and treats me with such kindness.'

All staff knew the correct local safeguarding procedures to follow if abuse was suspected and all had attended training.

Patients told us that they always felt safe in the care of the staff. There were appropriate arrangements in place which ensured that staff kept their knowledge and skills up to date. Staff spoke about the supportive environment and confirmed that they had access to adequate training.

The practice was organised and well led. There were effective systems in place to monitor the quality of the service provided and patients felt able to give feedback about the service they received.