You are here

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

‘Newcastle' provides care and support for people with a learning disability who live in their own homes. At the time of the inspection there were 12 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

There were systems in place to protect people from the risk of abuse. People appeared relaxed and comfortable with staff. There were enough staff deployed to meet people’s needs. Safe recruitment procedures were followed.

There was a positive approach to safety and risk which was not restrictive for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had a choice and access to sufficient food and drink. Staff supported people to buy, prepare and cook healthy food for their well-being. People were supported to have access to a range of healthcare professionals to ensure they remained healthy.

People were treated with kindness. Staff respected people’s privacy and dignity and promoted their independence.

People's care was developed around their wishes, preferences and goals. Staff had explored what opportunities were available within the local and wider community to promote inclusion and supported people to attend social events.

A range of audits and checks were carried out to monitor the quality and safety of the service. Action was taken if any issues or concerns were identified.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 17 August 2017). Since this rating was awarded, the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 October 2019

The service was safe.

Details are in our safe findings below.



Updated 18 October 2019

The service was effective.

Details are in our effective findings below.



Updated 18 October 2019

The service was caring.

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 October 2019

The service was well-led.

Details are in our well-led findings below.