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Davyhulme Medical Centre Good

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Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF

Overview

Inspection carried out on 18 September 2013

During a routine inspection

We visited Davyhulme Medical Centre on 18 September 2013 and found that there was a large car park which included disabled parking. The building was easily accessible, clean and welcoming.

The practice had a Patient Participation Group (PPG) which met regularly. There was a website offering newsletters, minutes of PPG meetings and the results of the latest annual patient satisfaction questionnaires.

The reception area and waiting room were well stocked with leaflets and information and there were disabled toilet facilities. There was a self-check blood pressure machine for patients� use.

We observed staff treating patients with respect and courtesy. We spoke with six patients who were on the whole very positive about the practice. One patient told us, �Reception staff are really good and helpful, come any time and they will fix you up with an appointment, they are marvellous.� Another said, �They look after you in every way.�

Appropriate policies, procedures and staff guidance were in place. We spoke with four staff members who demonstrated an understanding of safeguarding issues.

Staff were well supported with good induction processes, communication, meetings and training. Annual appraisals were undertaken for staff.

A complaints policy was in place and complaints were dealt with appropriately. Systems were in place for the practice to audit the quality of their service, obtain patients� views and suggestions and improve service delivery as necessary.