Stockbridge Practice

Updated 20 May 2026

Date of Assessment: 25 June to 29 June 2026. Stockbridge Practice is a GP practice and delivers services to approximately 9,092 people under a contract held with NHS England. The service has branch site nearby called Broughton Surgery. According to the latest available data, the ethnic make-up of the service area is approximately 97% White, 1% Mixed, and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 8 decile (8 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The service did not always assess, monitor or manage environmental and infection prevention and control risks effectively. But staff kept facilities visibly clean and the premises were generally accessible. Whilst the service had enough suitably skilled, qualified and experienced staff, recruitment practices were not always followed.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

While leaders used governance processes to oversee staff performance and accountability, not all staff understood their roles and responsibilities. Governance arrangements were not always effective in identifying, monitoring and addressing risk. The service had not submitted relevant statutory notifications as required by legislation. However, the service had a vision and strategy, which considered the needs of the people who used their service and the wider community.

We identified 3 breaches of the legal regulations relating to safe care and treatment, governance and notifiable submissions. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 20 May 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy.

The National GP Patient Survey (GPPS) 2025 data also reported that 93% of people responding to the survey considered reception and administrative staff were helpful. Since the inspection, GPPS have published new results, in July 2026. The new data suggests an improvement with 98% of people responding positively. There was an active patient participation group (PPG) who represented the views of people using the service. PPG representatives said leaders responded positively to feedback and made changes to improve experience for those who used the service. This included raising awareness of the NHS App, improving the telephone system, and supporting access to preferred clinicians and same-day appointments when needed. The PPG were positive about the changes made and reflected telephone waiting times were generally short.