We carried out a review of the data available to us about Lambert Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lambert Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Lambert Medical Centre, 2 Chapel St, Thirsk, North Yorkshire YO7 1LU on 22 and 28 January 2019. Our inspection team was led by a CQC inspector and included a GP specialist advisor a second inspector and a pharmacist inspector.
Our judgement of the quality of care at this service is based on a combination, of what we found when we inspected, information from our ongoing monitoring of data about services, and information from the provider, patients, the public and other organisations.
We have rated this practice as good overall.
We concluded that:
We rated the practice as outstanding for providing caring services because:
The practice provided a kind and compassionate approach to their patients, helping them navigate the system and coordinating their care. Patients were encouraged to be fully involved in decision making regarding their care.
The systems were in place to help patients/carers be supported emotionally with care and treatment.
We were told of examples where staff had shown care and compassion to patients and this was reflected in the positive comments we received during the inspection from patients and supported also with positive patient survey results.
Young carers were referred to Hambleton Carers who had a number of different services to offer for different age ranges of young carers.
Details of our findings and the evidence supporting our ratings are set out in the evidence table.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
We carried out an announced comprehensive inspection at Lambert Medical Centre on 14 October 2015.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed.
Patients’ needs were assessed, and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Feedback from patients about their care and treatment was consistently positive. They said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. People thought staff went the extra mile.
Data showed the practice was rated higher than the local and significantly higher than the national average for its satisfaction scores on consultations with GPs and nurses and their involvement in planning and making decisions about their care and treatment and results. Staff demonstrated a strong, visible, and person-centred cultured. Staff were highly motivated and inspired to offer care that was kind and promoted people’s dignity. They were acutely aware of people’s personal, cultural, social and religious needs.
Information about services and how to complain was available and easy to understand.
Most patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent and non-urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure. Staff told us they were well supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
We saw some areas of outstanding practice:
The practice actively supported carers. They had a register of carers and supporting policy. Carers were offered additional support. For example, they were offered an annual health check and influenza vaccine. The practice provided patients with a new carers pack. It contained information on what health checks they could receive at the practice and a wide range of literature and contact details to ensure they understood the various avenues of support available to them. They also provided information on the practice website and in their patient newsletter. Thirsk Carers had recently attended the practice area to raise awareness of their work for patients visiting the practice.
The practice had a lead nurse for dementia care who held a dementia care diploma. They had well established relationships with the Alzheimer’s Society and actively supported patients with dementia incorporating the Alzheimer’s Society ‘This is me’ into their care plan templates. They recorded functioning information about patients to allow the practice to enable and support patients with dementia. The lead nurse was in the process of auditing individuals and their outcomes after assessment and to identify those patients that needed to be followed up.
Chief Inspector of General Practice