The Care Quality Commission
  • Doctor
  • GP practice

Hillview Surgery Also known as Dr Shergill & Partners

Overall: Good read more about inspection ratings

179 Bilton Road, Perivale, Greenford, Middlesex, UB6 7HQ (020) 8997 4661

Provided and run by:
Hillview Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hillview Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hillview Surgery, you can give feedback on this service.

During an inspection looking at part of the service

We carried out an inspection of this service on the 21st January 2020 following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

This inspection focused on the following key questions:

Are services effective?

Are services well-led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

Are services Safe? – Good

Are services Caring? - Good

Are services Responsive? – Good

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • Information from our ongoing monitoring of data about services and
  • Information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs. The practice had systems in place to conduct evidence-based care and monitor their performance.
  • Published practice performance data showed that the practice was performing in line with most current performance targets in comparison to other services in their area.
  • The practice demonstrated ongoing quality improvement activity with clinical audits in operation.
  • The practice had systems in place to manage risks.
  • The practice demonstrated clear systems of governance in place to learn from complaints, incidents and feedback.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to promote and improve uptake rates of cervical screening and childhood immunisations.

7 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hillview Surgery on 7 June 2016. Overall the practice is rated as good.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they could get an appointment within a reasonable time, however not always with a preferred GP and there was often a long wait after their appointment time to be seen.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure basic life support training is updated in line with national guidance annually for all staff.
  • Continue to improve Quality and Outcomes Framework performance for chronic disease management.
  • Continue to review the appointment system to further improve patient satisfaction with access.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice