• Doctor
  • GP practice

Archived: Gloucester GP Consortium Ltd Also known as Gloucester Health Access Centre

Overall: Good read more about inspection ratings

Eastgate House, 121-131 Eastgate Street, Gloucester, Gloucestershire, GL1 1PX (01452) 336290

Provided and run by:
Gloucester GP Consortium Limited

Important: The provider of this service changed. See new profile

All Inspections

4 September 2019

During an annual regulatory review

We reviewed the information available to us about Gloucester GP Consortium Ltd on 4 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

8 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Gloucester GP Consortium Limited on 8 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. However, complaint forms in languages other than English were not readily available for patients who need these. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had a high yearly turnover of patients, typically 50% of the practice patients left the practice and new patients joined each year.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure complaint forms in languages other than English are readily available for patients who need these.

  • Ensure actions are taken to improve the identification of carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice