The Care Quality Commission
  • Doctor
  • GP practice

Norwood Surgery

Overall: Good read more about inspection ratings

11 Norwood Avenue, Southport, Merseyside, PR9 7EG (01704) 226973

Provided and run by:
Norwood Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 18 and 19 August 2026.

Norwood Surgery is a GP practice that delivers services to approximately 10,000 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 95% White, 1% Asian, 1% Mixed, 0.5% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment which we undertook due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. The provider assessed and managed the risk of infection and took steps to control the risk of it spreading.

There was a good level of staffing with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used the service and the wider community. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles and staff understood their individual roles and responsibilities.

10 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Norwood Surgery, Southport on 10 November 2016. Overall the practice is rated as Good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

  • The practice used innovative and proactive methods to improve patient outcomes, working with other providers to share best practice. The work of the practice with patients with type two diabetes had achieved positive results.
  • The monitoring of diabetes patients who no longer relied on medicines to control diabetes, had led to other findings which contributed to advances in care for patients with other long term conditions, such as heart disease and poor liver function.

  • Feedback from patients about their care was consistently positive.

  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example GPs and nurses started all morning surgeries at 8am to allow working patients, students and school children better access to appointments. This complemented two, late evening surgeries each week.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice actively reviewed complaints and responded to them compassionately and constructively. For example, considerable modifications were made to the building to allow easier access for disabled patients, following feedback from those patients and their carers and family members.
  • The practice had a clear vision which had quality and safety as its top priority. This was regularly reviewed and discussed with stakeholders and staff.
  • The practice had strong and visible clinical and managerial leadership and governance arrangements.

There were areas where the practice could make improvements. The practice should

  • Prioritise the replacement of fabric covered chairs in consulting rooms.

  • Lock away any prescription pads left in printers overnight.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice