• Doctor
  • GP practice

Clive Medical Practice

Overall: Good read more about inspection ratings

The Surgery, 20 High Street, Clive, Shrewsbury, Shropshire, SY4 5PS (01939) 220295

Provided and run by:
Drs Ayers & Dr Schur

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Clive Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Clive Medical Practice, you can give feedback on this service.

19 November 2019

During an annual regulatory review

We reviewed the information available to us about Clive Medical Practice on 19 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 August 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Clive Medical Practice on 8 December 2015. After the comprehensive inspection, the practice was rated as good overall with requires improvement in providing safe services. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Clive Medical Practice on our website at www.cqc.org.uk. We undertook a focussed follow up inspection on 11 August 2016 to check that improvements had been made. The practice is rated as good for providing safe services and rated good overall.

Our key findings across all the areas we inspected were as follows:

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed. These included regular infection control audits and actions were taken/planned to address any improvements identified as a result.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Training included safeguarding adults and children to the appropriate levels as well as basic life support.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • There was a written consent form process in place for minor surgical procedures.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice ensured their recruitment arrangements included all members of staff including those classed as locums.
  • Staff who provide a chaperone service were in receipt of chaperone training and had a Disclosure and Barring Service (DBS) check completed.
  • The practice proactively sought feedback from staff including annual appraisals and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

8 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Clive Medical Practice on 8 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed, with some exceptions for example recruitment checks.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice’s dispensary provided pharmacy support in response to the needs of their local community.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvement are:

  • Ensure all health and safety risk assessments are completed as appropriate for a healthcare setting, including fire safety records and legionella risk assessments.

  • Ensure recruitment arrangements include all necessary employment checks for all staff including locum GPs, include their health declaration documentation, indemnity documents where applicable and that staff have received the appropriate immunisations according to the roles that they undertake.

  • Ensure that staff who provide a chaperone service have attained chaperone training and have a Disclosure and Barring Service (DBS) check completed, or a documented decision/risk assessment as to why a DBS check is not required.

The areas where the provider should make improvement are:

  • Ensure there is management oversight to ensure that all staff complete the training necessary to undertake their role. Nurses to complete safeguarding adults and children training to the appropriate level, the lead in infection control to complete training appropriate for the role, ensure all staff complete basic life support training.

  • Ensure all staff are in receipt of an annual appraisal.

  • Complete an annual infection control audit.

  • Consider a written consent form process for surgical procedures such as excisions.

  • Consider documenting the practice business plan and strategy.

  • Consider automated doors at the entrance to the practice for patients with physical disability.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice