• Doctor
  • GP practice

Leckhampton Surgery

Overall: Good read more about inspection ratings

17 Moorend Park Road, Cheltenham, Gloucestershire, GL53 0LA (01242) 539080

Provided and run by:
Leckhampton Surgery

Latest inspection summary

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Background to this inspection

Updated 16 August 2018

Leckhampton Surgery is a GP partnership located about one and a half miles from Cheltenham town centre. The practice’s premises are within an Edwardian house which has been extended over a number of years to accommodate the growing needs of the local population.

The practice provides its services to approximately 13,000 patients under a General Medical Services (GMS) contract. (A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract). The practice delivers its services from the following address:

17 Moorend Park Road

Cheltenham

Gloucestershire

GL53 0LA.

Information about the practice can be obtained through their website at:

The practice partnership has nine GP partners making a total of approximately seven and a half whole time equivalent GPs. There are four male and five female GPs. The nursing team includes one nurse practitioner and four practice nurses who were all female. The practice also employed three health care assistants, a care co-ordinator and a pharmacist. The practice management and administration team included a practice manager, an assistant practice manager, a patient services manager and a range of administration and reception staff. The practice is approved for training qualified doctors who wish to become GPs and teaching medical and nursing students. At the time of our inspection there was one GP registrar undertaking their training with the practice.

The practice had a higher than average patient population aged above 65 years old. The general Index of Multiple Deprivation (IMD) population profile for the geographic area of the practice is in the least deprivation decile. (An area itself is not deprived: it is the circumstances and lifestyles of the people living there that affect its deprivation score. Not everyone living in a deprived area is deprived and that not all deprived people live in deprived areas). Average male and female life expectancy for the practice is 82 and 86 years, which is above the national average of 79 and 83 years respectively.

The practice reception desk is open from 8.30am to 6.30pm Monday to Friday and there is a duty doctor on site from 7.30am. Appointments with a GP are from 7.30am to 6.30pm Monday to Friday. Patients have access to the building via the main door and can use the check in screen to inform the GP they have arrived for their appointment. The GPs always collect patients from the waiting area. Extended hours are available from 6.30pm to 8pm on Wednesdays, and 8am to 10am on the first and third Saturday of the month.

The practice is registered to provide the following Regulated Activities:

  • Diagnostic and screening procedures.
  • Treatment of disease, disorder or injury.
  • Maternity and midwifery services.
  • Surgical Procedures.
  • Family Planning.

The practice has opted out of providing out of hours services to its patients. Patients can access the out of hours services provided by Care UK via the NHS 111 service.

Overall inspection

Good

Updated 16 August 2018

This practice is rated as Good overall. (Previous rating September 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Leckhampton Surgery on 18 July 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Most patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • The practice actively reviewed the waiting times for routine appointments and implemented a contingency plan where they either added additional appointments at the end of each GP sessions or added another GP session, when patients had to wait for more than three and half days
  • There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Take action to implement and embed a detailed infection control policy that includes regular audits.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.