The Care Quality Commission
  • Dentist
  • Dentist

Archived: Moopen Dental Care

133 Midland Road, Bedford, Bedfordshire, MK40 1DN (01234) 354031

Provided and run by:
Shams Moopen Dental Practice

All Inspections

20 May 2013

During a routine inspection

During our inspection of Moopen Dental Care on 20 May 2013 we spoke with three people who use the service. All were very positive about their experiences. People told us they were informed about the treatment they needed and the dentist told them what she was doing throughout. One person said, "The receptionist has already told me I may be a little late seeing the dentist. That is so thoughtful, especially as I am being seen as an emergency."

The surgery had only been open for six months and as a result some people were attending for the first time. However, the dentist on duty had worked at another practice and some people using the service had transferred with her. One person said, "I have every confidence in the dentist. She is kind and will do the best for me."

People told us they felt confident the staff were well trained. Staff records confirmed that the staff had been checked as suitable to work with children and vulnerable adults.

We saw documentation that was completed at each visit and confirmed the discussions between each person using the service and the dentist and detailed how decisions about treatment had been made.

The service had a complaints system in place and information about the procedure for making a complaint was available to people who use the service.