The Care Quality Commission
  • Doctor
  • GP practice

Dr A Sudderuddin & Dr S Patel Also known as Hampton Medical Centre

Overall: Good read more about inspection ratings

1 Pretoria Road, Leytonstone, London, E11 4BB (020) 8539 3232

Provided and run by:
Dr A Sudderuddin & Dr S Patel

All Inspections

30 November 2023

During a routine inspection

We carried out an announced comprehensive inspection at Dr A Sudderuddin & Dr S Patel on 30 November 2023. Overall, the practice is rated as good.

Safe - Good

Effective - Good

Caring - Good

Responsive - Requires Improvement

Well-led - Good

Following our previous inspection on 14 June 2016, the practice was rated good overall and for all key questions. At this inspection, we found that the majority of those areas previously regarded as good practice were still embedded throughout the service. The practice is therefore now rated good for providing safe, effective, caring and well-led services. We have rated the practice requires improvement for providing responsive services.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr A Sudderuddin & Dr S Patel on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities. This was a comprehensive inspection to review the following domains:

Safe

Effective

Caring

Responsive

Well Led

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Risks to patients were assessed and well managed.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from patients, which it acted on.

Whilst we found no breaches of regulations, the provider should:

  • Continue to take action to improve uptake of childhood immunisations and cervical screening.
  • Implement systems to ensure that resuscitation equipment has spare defibrillator pads at all times.
  • Review significant events to identify what part, if any, the practice played in the event and what learning can be shared from events.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

14 June 2016

During a routine inspection

We carried out an announced comprehensive inspection at Dr A Sudderuddin and Dr S Patel on 14 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. The practice had an active patient participation group that met regularly and a virtual group for patients who could not attend meetings.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review systems for identifying carers to ensure appropriate support is provided to them.

Letter from the Chief Inspector of General Practice

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice