The Care Quality Commission
  • Doctor
  • GP practice

Holderness Health

Overall: Good read more about inspection ratings

St Nicholas Surgery, Queen Street, Withernsea, Humberside, HU19 2PZ (01964) 613221

Provided and run by:
Holderness Health

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Holderness Health on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Holderness Health, you can give feedback on this service.

19 October 2022

During an inspection looking at part of the service

We carried out an announced focused inspection at Holderness Health on 17th – 19th October 2022. Overall, the practice is rated as good.

Safe - Good

Effective - Good

Caring – Not inspected, rating of good carried forward from previous inspection

Responsive – Not inspected, rating of good carried forward from previous inspection

Well-led – Good

Following our previous inspection on 26th April 2016, the practice was rated good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Holderness Health on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection as part of our programme of inspecting services rated Good or Outstanding[RD1] that have not been inspected for over 5 years. We need assurance that Good or Outstanding rated locations are still good or outstanding.

How we carried out the inspection/review

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit to the Roos surgery, Hedon Group Practice, Church View Surgery and the administration hub.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The practice had embedded systems in place to keep people safe and safeguarded from abuse.
  • The senior management and leadership team ensured effective management at all levels to deliver high quality sustainable care.
  • The practice had a succession plan in place and was planning for the future. This included a training programme which would improve the number of GPs, practice nurses and dispensers who worked for the provider.
  • The provider had recently opened a new administration hub which had improved their ability to answer telephone calls and freed up more space for clinical activity.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the uptake of patients attending for cervical cancer screening

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

30 November & 1 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at South Holderness Medical Practice on 30 November and 1 December 2015. The practice is rated as good.

Our key findings across all the areas we inspected were as follows;

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw an area of outstanding practice.

  • The practice was working with Humber NHS Foundation Trust on a project called Withernsea Forward to review the services provided at the community hospital in Withernsea and in the surrounding area. The practice had arranged public events for people to discuss and share their ideas about what services they would like to see at the hospital and in the local area in the future to make the most of the local health facilities and services.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Ensure the process for recording medication fridge temperatures is reviewed.

  • Ensure appointments run on time and patients are kept informed if clinics are running late.

  • Ensure the practice has a written strategy and supporting business plan which outlines their vision and plans for the future.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice