The Care Quality Commission
  • Doctor
  • GP practice

Sefton Park Medical Centre

Overall: Good read more about inspection ratings

Smithdown Road, Liverpool, Merseyside, L15 2LQ (0151) 295 8700

Provided and run by:
Sefton Park Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Sefton Park Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sefton Park Medical Centre, you can give feedback on this service.

5 October 2019

During an annual regulatory review

We reviewed the information available to us about Sefton Park Medical Centre on 5 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

26 June 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr M Flynn's Practice (also known as Sefton Park Medical Centre) on 9 April 2015 .The overall rating for the practice was good but required improvement for providing safe services. The full comprehensive report on the 9 April 2015 inspection can be found by selecting the ‘all reports’ link for Dr M Flynn's Practice on our website at www.cqc.org.uk.

This inspection was an announced follow up comprehensive inspection carried out on 26 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 9 April 2015. This report includes our findings in relation to those requirements.

Overall the practice is rated as good and now good for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • The provider had addressed the issues identified at the last inspection. Improvements included having the necessary employee checks for recruitment, a Legionella risk assessment for the premises, and a system for sharing learning with staff when any incidents occurred.
  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Information from Care Quality Commission (CQC) comment cards and the national GP patient survey data indicated that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available.
  • Urgent appointments were available the same day.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour.
  • Staff had worked at the practice for many years and worked well together as a team.

The areas where the provider should make improvement are:

  • Periodically review incidents and complaints to identify any trends to reduce the risk of reoccurrence.
  • Implement a plan of at least two cycle clinical audits to monitor quality outcomes.
  • Update the monitoring system for emergency medical equipment expiry dates.
  • Have a protocol in place for managing uncollected prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

9 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

This is the report from our inspection of Dr M Flynn’s Practice (Sefton Park Medical Centre). Dr M Flynn’s Practice is registered with the Care Quality Commission to provide primary care services. We undertook a planned, comprehensive inspection on the 9 April 2015 at Dr M Flynn’s Practice. We reviewed information we held about the services and spoke with patients, GPs, and staff.

Overall the practice is rated as good.

Our key findings were as follows:

• There were systems in place to mitigate safety risks such as safeguarding. Serious events were analysed and individual clinicians identified learning outcomes to improve their practice. The premises were clean and tidy. Systems were in place to ensure medication including vaccines were appropriately stored and in date.

• Patients had their needs assessed in line with current guidance and the practice had a holistic approach to patient care.

• Feedback from patients and observations throughout our inspection highlighted the staff were kind, caring and helpful.

• The practice was responsive and acted on patient complaints and feedback.

• The staff worked well together as a team.

We saw several areas of outstanding practice including:

  • The practice encouraged community services to engage with the practice and this had resulted in coffee mornings being arranged in the waiting area to highlight services and facilities available to patients. This supported patients to access information and other services in one location that they were confident accessing.
  • The practice offered support through shared care agreements for those patients who had addiction issues. The practice also ran joint clinics with a drug advisor to ensure patients received the correct medication, support and advice. The practice had also employed a psychologist to support patients with addiction issues. This joined up approach supported patients with addiction issues to access a range of services in one location.
  • The practice offered health care checks and continuing care and treatment for patients who were seeking asylum. The practice proactively engaged with an interpreter service to ensure interpreters as much as possible were present during consultations.
  • The practice had offered to financial support to staff to learn a second language to support those patients whose first language was not English.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • Ensure recruitment arrangements include all necessary employment checks for all staff.

In addition the provider should:

  • Ensure there is a system in place to support the practice wide dissemination of learning outcomes and actions from significant events investigations and analysis.
  • Ensure a Legionnaires Disease risk assessment is carried out to maintain the health and safety of patients and staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice