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Tregenna Group Practice Good

Inspection Summary


Overall summary & rating

Good

Updated 6 February 2019

We carried out an announced comprehensive inspection at Tregenna Group Practice on 10 January 2019 as part of our inspection programme.

At the last inspection in December 2015 we rated the practice as good overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice had implemented systems of specific support for patients nearing end of life and this included a direct telephone number to obtain support from the practice cancer champions.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We saw one area of outstanding practice

  • The practice delivered person centred support to patients they assessed as vulnerable or needing additional support with ordering their medicines. The identified patients were called each month to discuss their medicine requirements and the appropriate prescriptions were sent to the patient’s preferred pharmacist.

Whilst we found no breaches of regulations, the provider should:

  • Obtain evidence of conduct in previous employment for new employees as part of the recruitment process.
  • Continue to review the practice levels of antimicrobial prescribing.
  • Improve practice records including a log of patient safety alerts and actions taken, standardising meeting agendas to include significant event, guidance updates and alerts and implement a clinical audit plan.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good