Knockin Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2025 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 86% of respondents to the survey described their overall experience of contacting this service as being good, compared to a national average of 70%. The surgery had produced an access protocol, which ensured people who did not have access to the internet were supported over the phone and face to face, to complete forms. The building the surgery was within was predominately a bungalow (with offices upstairs) and was fully accessible for patients with limited mobility.

Invitations to patients with learning disabilities to come in for their annual checks were sent in easy read documents.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services to address any local health inequalities. For example, invitations to patients with learning disabilities to come in for their annual checks were sent in easy read documents. They used language line for patients where English was not their first language, and they were a veteran friendly practice. There was generally a female GP available during all sessions.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.