Aspley Medical Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question as good. This meant the service was managed and well-led. Leaders were very compassionate and inclusive, and staff felt supported and valued.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

There were systems in place to support staff to whistle blow or to speak with a Freedom to Speak Up Guardian if they had any concerns. Staff were aware of how to whistle blow and who the Freedom to Speak Up Guardian was and what their role was in supporting staff. The practice had established Freedom to Speak up arrangements with the Integrated Care Board.

Staff we spoke with told us that leaders had an open-door policy and were always available if they had concerns. They gave examples of how leaders quickly responded to suggestions raised to improve efficiency and promote the wellbeing of staff at work. Both staff and managers we interacted with demonstrated an open and honest approach throughout the assessment.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had clear responsibilities, roles, systems of accountability and governance which they used to act on information about risk.

The service demonstrated organisational skills by having tools to monitor all aspects of the management of the service.

Cover arrangements in place to manage staff absences were robust, with support arrangements for staff returning to work from sickness absences.

Leaders and managers supported staff, and all staff we spoke with were clear on their individual roles and responsibilities. Processes were in place for appraisals and performance reviews for all staff. Staff knew how to access all required policies and procedures.

Both paper and electronic records were stored securely and confidentially

Staff told us that leaders were supportive and encouraged development in staff roles. For example, one staff member informed us that they had been encouraged and supported to register as a carers champion to support carers.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.