We carried out an announced comprehensive inspection at Dr RP Aurora's Practice, also known as Oxford Drive Medical Centre, on 12 February 2019 as part of our inspection programme.
At the last inspection on 25 November 2015 we rated the practice as good overall and good for all population groups.
At this inspection we have rated the practice as good overall and good for all population groups.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Implement training for reception staff to assist them in identifying a deteriorating or acutely unwell patient.
- Improve the monitoring and security of blank prescriptions stored in consulting rooms.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice