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St James Medical Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 2 July 2019

This practice is rated as Good overall. (Previous inspection November 2014 – Good)

The key questions are rated as:

Are services effective? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced focused inspection at St James Medical Centre and Orchard Medical Centre (the branch surgery) on 8 and 9 May 2019. We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the key questions effective and well led.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • The practice encouraged involvement in care and treatment decision making. For example, through treatment escalation plans and identification of carers.
  • The practice prioritised and worked proactively in ensuring services were delivered in ways that would improve patient outcomes. Services were proactively planned to meet a diverse range of patient need. We saw improvements in care for patients as a result of ongoing monitoring, quality improvement work, and provision of additional services such as a dermatology clinic when the local service closed.
  • The practice used information technology to improve patient access to care and treatment such as a text recall service and Engage Consult. Patients reported that they were able to access care when they needed it.
  • There was a strong focus on creating a culture of education, continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good