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Inspection Summary


Overall summary & rating

Good

Updated 12 March 2019

This practice is rated as Good overall. (Previous inspection - March 2015: Rating Good)

We carried out an announced comprehensive inspection at Tooting Bec Surgery on 29 January 2019 as part of our inspection programme.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At this inspection we found:

  • The practice had clear systems to manage risks to patients and staff. When incidents occurred, the practice learned from them and improved their processes.
  • The practice proactively monitored the effectiveness and appropriateness of the care it provided to ensure treatment was appropriate.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Inspection areas
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good