We carried out a review of the data available to us about Stanley Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Stanley Health Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Stanley Health Centre on 23 February 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw areas of outstanding practice:
The practice delivered an avoiding unplanned admissions service which provided proactive care management for those patients who had complex needs and were at risk of an unplanned hospital admission. The practice used a risk profiling tool to identify these patients. The practice then carried out advanced care planning and regular patient reviews, which involved multi-disciplinary working across health and social care. As a result the practice could evidence a 46.8% reduction in emergency admissions over the past two years.
The practice provided two clinical sessions per week at local nursing homes, during which patient health needs were met and care plans were reviewed. As a result of their interventions the practice could evidence that from October 2014 to September 2015 there had been a 12.5% reduction in Accident and Emergency attendances, an 11.3% reduction in admissions and a 10.4% reduction in ambulance calls for patients from this home.
Chief Inspector of General Practice
Five patients we spoke with were happy with the care and treatment they received. One patient said; 'The doctors listen to what you want.'
Another patient told us; 'I can get appointments. The staff are friendly.'
Two patients told us they had regular reviews of their care and treatment, when they required.
The practice had clear information about how to safeguard children and vulnerable adults. The five members of staff we spoke with were aware of what to do if they suspected abuse was happening.
The practice had a recruitment policy. However, this required further detail to be added regarding the job application process, including how references should be obtained and recorded. We saw staff had job descriptions which made clear their role and responsibilities.
Four of the five patients we spoke with knew what to do if they wished to make a complaint. The five members of staff we spoke with informed us they were aware of the steps to take if a complaint was made directly to them. The practice had a complaints policy in place. However, this required amending to accurately reflect the NHS complaint process.