Bevancare LTD

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Initial assessments were carried out prior to care packages commencing; senior staff also liaised with any mental health and social care professionals involved to gain a wider picture of people’s needs. Regular reviews of care, for example when people’s needs changed or following any incidents, helped to ensure care plans and assessments were kept current and reflective of people’s needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately. People and their relatives considered they were kept safe. One relative told us “It is very safe, they just seem to really know what they are doing. I don’t have any issues; they make us feel very safe.”

Staff had received training on safeguarding and were aware of how to identify and raise concerns. Concerns had been raised by staff regarding a person’s missing medication. The provider had identified potential abuse of a person in connection with medication and following a safeguarding referral, had worked with professionals to resolve this. The outcome was that the responsibility of ordering, collecting, securely storing and administering medication was passed to staff. This ensured the person remained safe and there was consistency; access to the right medication at the right time was assured.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care plans and risk assessments outlined how best to support people given their current care needs and any health conditions, including a diagnosis of dementia. One care plan we saw indicated nutrition and hydration was crucial, given that the person often forgot to eat or drink. Staff recorded all quantities of food and drink during their visits due to the risk of losing weight and malnutrition.

People we spoke with were happy with the level of care and oversight on their health. One person told us, “They (staff) give me a body wash and will say if they notice any bruises or red spots on my body. They point it out to me.” A relative also said, “One or two (carers) have said he is not so good or bad on his legs.” Staff were quick to point out any changes so that health professionals could be contacted if necessary.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.