Bevancare LTD

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. This was supported by the people we spoke with during the inspection.People and their relatives explained how well supported they felt by staff. Comments included,“They speak in a calm way; they kneel at the side of her”; “They come in and call her by her first name, they talk to her. They are kind and compassionate”, and “They wrap me in cotton wool sometimes. At night I have my duvet on; they make sure it’s on at night.” Carers made time to chat to people, and this was appreciated.

Records we looked at reflected training for staff in aspects of care, including the delivery of kind and compassionate care. Staff we spoke with demonstrated these qualities and gave examples how they put this into practice when providing care and support.

Checks were carried out on staff by care co-ordinators to ensure person-centred care was delivered and to gauge the opinions of people receiving the care. We saw examples of staff going over and above for people, ensuring people remained safe and well. This included querying benefits, helping with finances, sorting out food parcels and white goods for people’s homes, regardless of whether people received a regulated activity or not. Staff also treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff recognised the importance of people maintaining daily living skills where possible and gave us examples of how they promoted people’s independence by encouraging them to carry out doing things for themselves. One person told us, “They are quite respectful. I do try and do things for myself, but they will intervene if I’m struggling.”

Not everyone received a regulated activity. Some calls were socially based to enable people to access the community; whilst they could live independently people needed help and support to go outside. Staff told us the ways they encouraged people to go out and how this gave them increased confidence. Staff listened to what people wanted to do to help achieve social inclusion. This included taking people out for meals, to cafes and the pub; one person liked to go to the nature reserve.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Regular spot checks were carried out on staff to check performance and well-being.

Staff told us that the provider was flexible regarding working arrangements based on their availability. Some staff had alternative jobs or studying commitments, such as teacher and nursing training. The provider did their utmost to accommodate shifts with some members of staff to work around their personal development.

Whilst the frequency of supervision of staff was not always in line with that outlined in the policy, staff were happy with the support they received from management and were complimentary of the registered manager and head office team.