Bevancare LTD

Updated 3 July 2025

Bevancare Ltd provides care and support to people living in their own homes. Not everyone using Bevancare Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. Site visits were carried out on 16 and 21 July 2025. At the time of this inspection 55 people were being supported by Bevancare Ltd; 26 were receiving support with personal care.

This inspection was triggered by information we held about the service and to see if the service had improved. We looked at 17 quality statements and judged that the service had improved and was no longer in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Good Governance.

This assessment was carried out by two inspectors. An expert by experience made calls to people on 18 July 2025. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. During this assessment we spoke with the registered manager, 2 care co-ordinators, an administrator and 6 care staff.

There were electronic call monitoring systems to ensure staff attended care visits on time to administer people’s medication, where required; systems were in place to safeguard people from abuse. Risks were identified and assessments were in place to ensure people received safe care; these needed to be more robust so that specific risks relating to individuals were fully captured. Staff were recruited safely.

There were quality assurance systems to ensure people received safe care. The registered manager was aware of the areas that needed to be more robust. There were quality monitoring systems to obtain feedback. The service worked in partnership with other professionals to ensure people were kept safe and lived their lives how they wished to. We were told by a professional we contacted that staff went ‘over and above’ to ensure people received good care and support.

Updated 3 July 2025

People were complimentary of the care and support they received from staff and told us they were supported to live safely and comfortably in their own homes. People we spoke with were positive about the quality of their care they received; whilst there was some lateness due to traffic, people recognised carers did their utmost to be on time. One person told us how the service had given them ‘peace of mind’; it had meant they were still able to continue living together with their partner at home. They added, “We wouldn’t have been able to carry on without them.”

People felt there was enough staff to support them, and they were treated with respect and dignity. Whilst people knew how to raise concerns and felt comfortable in doing so, most told us they had not needed to.

People told us they were listened to and consulted when planning and agreeing how their care and support should be provided. People and their relatives said they would recommend the service. One person said, “They listen and address issues you have. All in all, they are pretty good; easy to talk to and deal with situations. They are happy to take the time to do that.”