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Inspection carried out on 9 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Bosmere Medical Centre, Solent Road, Havant, Hampshire, PO9 1DQ on 9 July 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned for.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Review the practice training with regards to the Mental Capacity Act 2005 to ensure that all staff have the awareness to practise appropriately.
  • Complete a full infection control audit and ensure that this occurs regularly.
  • Significant events recording should be fully completed, followed through and discussed in all cases to ensure any learning from these events is cascaded to all relevant staff.
  • Review recent data and identify areas where they are below national and local performance and identify how they are going to respond.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice