The Care Quality Commission
  • Doctor
  • GP practice

Archived: Newton Heath Medical Centre

Overall: Good read more about inspection ratings

Newton Heath Health Centre, 2 Old Church Street, Manchester, Lancashire, M40 2JF (0161) 681 1353

Provided and run by:
Newton Heath Medical Centre

Important: The provider of this service changed. See new profile

All Inspections

20 August 2019

During a routine inspection

We carried out an announced comprehensive inspection at Newton Heath Medical Centre on 20 August 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the key questions effective and well led.

The ratings for safe, caring and responsive are carried over from the previous inspection.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and requires improvement for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The practice worked within the new Primary Care Network (PCN) where practices shared learning and provided buddy support.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice were well organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the practice as requires improvement for providing effective services because:

  • There were multiple areas below average in the quality outcome framework (QOF).

The areas where the provider must make improvements are:

  • Ensure that care and treatment is provided in a safe way.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

09/06/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Newton Heath Health Centre on 9 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring, responsive and safe services. It was also good for providing services for the populations groups we rate.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand, however there was no evidence of the system being put into practice.
  • Patients provided varied feedback on accessing appointments, with a number of patients reporting difficulties getting on the day appointments; however patients reported when they got appointments these were convenient.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice