1 October 2013
During a routine inspection
Patients told us they were treated with care and respect and we saw positive exchanges between patients and staff. One person said, "They're really good doctors, I wouldn't change ever." They told us their views were listened to and their medical needs were met. Patients we spoke with told us they could get an appointment easily and the reception staff were "Excellent." They told us they felt safe when they visited the surgery.
Staff we spoke with understood safeguarding procedures.
We saw the practice actively sought the views of patients through a comments book and the patient participation group, and that changes to the service had been implemented as a result of the feedback.
We saw the practice was up to date with infection control policies and procedures. when we spoke with staff they had a clear understanding how to reduce the risk of cross infection. The surgery was clean and well maintained.
Staff were provided with support, guidance and training to make sure they were able to carry out their role safely.
Care and treatment was planned and delivered in a way that ensured people's safety and welfare.
We saw the general practitioners were following national guidance as well as local Clinical Commissioning Group guidelines to make sure they were using best practice guidance.