Trinity Medical Centre

Updated 25 March 2025

Date of Assessment: 19 May to 22 May 2025. Trinity Medical Centre is a general practice which delivers primary medical services to approximately 27,000 patients under a contract held with NHS England. Since our last inspection in 2018, the practice population has increased by approximately 4,000 patients. The service operates from a main surgery in the city centre at Thornhill Street, Wakefield, WF1 7JE and from a branch surgery approximately 3 miles south of the city at Sandal Castle Medical Centre, Asdale Road, Sandal, Wakefield, WF2 7JE. At the time of the assessment, the main surgery was in the process of a major refurbishment. The work had commenced in February 2025, and the first stage was due to be completed in July 2025, with the whole project finished in early 2026. The refurbishment will provide improved accessibility and services, enhancing patient and staff experience, and add an extra 13 consultation rooms, a minor procedures suite and new pharmacy unit (external provider). The provider has also undertaken some refurbishment work at the branch surgery, and we saw 5 consultation rooms have been upgraded with further refurbishment planned for 2026.

Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the third decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We assessed this practice due to the length of time since our last inspection. This was an announced assessment looking at all the quality statements and all key questions. We have rated this service good overall and good for the key questions safe, effective, caring and responsive. We have rated the practice as outstanding for providing a well-led service as leaders had an inspiring shared approach and strove to deliver and motivate staff to succeed. There was a well-established and effective positive learning and improvement culture. The vision and strategy were co-produced with staff, stakeholders and those who used the service. Governance and management systems enabled leaders to identify information about risks, performance and outcomes. Leaders were visible, knowledgeable and supportive and helped staff develop in their roles. There were high levels of staff satisfaction. Staff were proud to work for the practice and spoke highly of its culture. There was strong collaboration between staff, stakeholders and the local community with a common focus on improving the quality of care and people’s experiences.

Updated 25 March 2025

The practice encouraged and used feedback from patients who used the service to make improvements. As part of this assessment, we reviewed patient feedback data available from the National GP Patient Survey (2024) and the NHS Friends and Family Test (FFT).

Feedback from the National GP Patient Survey (2024) was slightly above national averages. For outcomes in relation to kindness, compassion and dignity, we found 96.5% had confidence and trust in the healthcare professional they saw or spoke to (national average 92.3%), 89% felt the healthcare professional was very good or fairly good at listening to them (national average 86.7%), 86% felt the healthcare professional was very good or fairly good at treating them with care and concern (national average 85.3%) and 93.2% felt they were involved as much as they wanted to be in decisions about their care and treatment (national average 90.9%). Feedback regarding access showed that 71.7% responded positively to the overall experience of contacting their GP practice (national average 67.3%), 44% responded positively to how easy it was to contact their GP practice by phone (national average 49.7%), 69% found it easy to contact the practice using their website (national average 48%) and 70% found it easy to contact the practice using the NHS App (national average 45%).

The FFT data collected by the practice for the period April 2024 to April 2025, of which there were 5,860 responses, showed 86% of patients found the practice to be very good or good.

We also invited patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission’s website and from members of the patient participation group (PPG). We received feedback from 4 patients who were positive and described staff as helpful, professional and efficient. They felt clinicians listened to them and involved them in their care and treatment. Representatives of the PPG described how the practice had made positive changes because of their direct feedback.