The Care Quality Commission
  • Doctor
  • GP practice

Dr DO Yates' Practice

Overall: Good read more about inspection ratings

Well Street Medical Centre, Well Street, Cheadle, Stoke On Trent, Staffordshire, ST10 1EY (01538) 753114

Provided and run by:
Dr DO Yates' Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr DO Yates' Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr DO Yates' Practice, you can give feedback on this service.

13 November 2019

During an annual regulatory review

We reviewed the information available to us about Dr DO Yates' Practice on 13 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr DO Yates' Practice on 15 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available on the practice’s website. Improvements were made to the quality of care as a result of complaints and concerns.
  • Open access and urgent appointments were available Monday to Friday and patients could pre-book appointments five weeks in advance. Some patients said they found it difficult to make an appointment with a named GP and could wait up to three weeks to see their GP of choice.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by the management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • Ensure appropriate contact details are included in the policy for safeguarding vulnerable adults for staff to refer to.

  • Formally audit the three monthly infection control information gathered to identify trends and ensure monitoring and improvement.

  • Ensure that the practice’s repeat prescription and medication review protocol is fully adhered to and implement a system to track prescriptions through the practice.

  • Implement a robust system to check that oxygen cylinders are in date and fit for purpose in the event of a medical emergency.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice