Barton House Group Practice

Updated 12 May 2026

We carried out an assessment of Barton House Group Practice on the 9 June 2026; this is a GP practice that delivers services to approximately 12,244 people under a GP contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 63% White, 8% Asian, 7% Mixed, 14% Black and 8% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 5 decile (5 of 10). The lower the decile, the more deprived the service population is relative to others.

We undertook this assessment due to the time elapsed since the previous inspection. This was a focused assessment. We assessed 10 specific quality statements, across 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. The assessment did not contain a review of clinical practices. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. People could mostly access care, treatment and support when they needed it. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes. Although staff had completed mandatory training, we found the scheduling of updates and level of training required review.

Updated 12 May 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. The 2025 National GP Patient Survey results had 90 responses, this showed people were mostly satisfied with services provided but there were areas for improvements. For example, 91% of patients stated their needs were met and 79% stated they had a very or fairly good overall experience, which were both above the national and local averages. In addition, 91% stated they had confidence and trust in the healthcare professional they saw or spoke to, the national average in comparison was 91% and the local 88%.

Results for people’s experience of contacting the practice were slightly lower than the national and local averages. In response, the practice took action to improve people’s experiences. For example, by migrating to a cloud-based telephone system, enabling call back, promoting online methods of contact, introducing a dashboard in reception so that staff could monitor calls, and commencing recruitment of reception staff to help manage people’s access needs.

The practice monitored patient’s online reviews, from January 1 to March 31, 2026, the practice had received 239 responses, 191 rated the practice as very good. Where patients had raised improvements regarding appointments, the practice had acted and further plans were in place, to improve access and reduce waiting times.

The practice held regular patient participation group (PPG) meetings, where peoples feedback was responded to and changes discussed. We spoke with members of the PPG who felt further work was required to improve the appointment system but provided positive feedback overall.

We also noted that 102 patients had contacted Healthwatch and provided positive feedback . From April 2025 to March 2026, 92% were positive about the practice, 97% felt informed, 96% experienced quality and empathy and 69% were positive about access to the service.